openreach ont fault. This explains why it was, and still is, known to many as 'BT Openreach'. openreach ont fault

 
 This explains why it was, and still is, known to many as 'BT Openreach'openreach ont fault Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead

Openreach Fax. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. test@a. Your ONT is working, your hub is connected, and you’re online. Post 5 of 5 13 Views. A. 73 million). We’ll remotely activate a port on the ONT. Re: Open Reach Master Socket 5c and Full Fibre. sicomplaints@openreach. #1. Dedicated leased line, just for your business. Nokia fiber modems and ONTs are better than good. The ONT has power: Power: Off: There is no power to the ONT. Phone still ok. 09 Mar 2023 01:38 PM. Re: Openreach Huawei 4 port ONT model. You'll need to log the fault with Sky: they will probably book Openreach to replace the. Openreach has today officially announced the launch of their new pilot for UK broadband ISPs, which will test faster download speeds of 1. Openreach ( BT) has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. Everything then crashed. But you will have heard of BT, BT Broadband. Vertical Position This is the missing info, I know the screws are not. End to end provision of OH & UG FTTP network. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. An engineer was booked for Monday morning. (ezbend) is run in a continuous fault-free length to the alternative position. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Plug the other end in at the wall and switch on. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Openreach will update the records and pass the fault back to check with End User to confirm Service. Hey, so for the past year or so I've been running a mesh network of Deco M4s. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. Installing FTTP can take up to three hours. The BBU is no longer fitted to new installs as it was only there to provide power for FVA. Following pressure from MPs and BT. Click on your model of Hub to find out what the lights mean. This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. It has an ethernet cable coming off it into the provided sky hub router. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. Press and release the Reset button on the back of the Business Hub. A max build rate of 3 million per year is envisaged. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. Most broadband providers, with the exception of Virgin. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Re: Newly installed Openreach ONT or broadband router using a lot of electricity?! An ONT is rated at 4-5watts , left on for 24 hours is about 4p ( based on 28p/kWh ) , the router is also rated about the same , so combined 8p/day. e. I am surprised I thought Openreach had used a consistent ONT in the 8110 casing. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. Openreach plans to have 20 million locations. I have reconnected all points and powered back up a few times but still no internet. Disconnecting the modem's power cable - wait a few minutes & then reconnect. Realtek. Choose your product and log in to our troubleshooter to report your problem. That’s why there are already more than 150 million of. Re: Full fibre - battery unit has fault light on. 1 stage install – between 9 and 18 working days, depending on availability. Thanks: 20. I have rebooted the ONT several times but to no avail. This page is about the FTTP termination device that Openreach install for FTTP customers. Find out how to check your own telephone equipment with our helpful. Step 1: Check your Hub. 1 stage install – between 9 and 18 working days, depending on availability. It replaces the traditional copper master socket. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Edit: that's assuming it's an FTTP connection. BT) force you to use their kit and I should stay away?Optical Network Terminal (ONT) and then connect the ONT to your wifi router. You will need to wait until there is a fault, and then let Sky deal with Openreach. PON flashing and LOS off. 5 amp) passthrough lead. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. the fibre run to the ONT). Openreach has introduced a new speed test that allows it to isolate the internet connection to the ONT in the home so we can test the. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. If you already have an ONT, it’s very quick to get connected. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. Reply. An update. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Check all the cables are connected properly and haven’t come loose. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. Contact us. BT Smart Hub 2. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. Check all cables are firmly plugged in. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. It must be ventilated and have sufficient lighting. I have no lights on my Powerline Adapters or BT Mini Connectors. All the 4 lights on the modem turn green as normal. Please also take a look at theYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. B. Openreach battery back-up unit. If its a 12 Volt power supply, you may be able to locate a suitable replacement. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. Openreach modem (ONT) explained: Ports and models available. Only 1 issue: the connection to the modem is a little loose as the one on this device. You can, however, run trunking/conduit for the fibre to be pulled through. Emigrate to somewhere with FTTP. Even if they use standard commands does the 3rd party ONT even support all the features etc. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. after upgrading from dsl to fttp I got my decos to work as follows. Step 2: Hub lights. Unplug your existing. . Were on a 35mbps line. Openreach is deploying Adtran's SDX series optical line terminal (OLT) posts and its Mosaic Cloud platform to support its GPON and XGS-PON network. If interested, please contact your local customer network Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. 5 million UK premises with FTTP by March 2021 (current build rate of c. Not Available. You can also see our report for the previous year. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Nevertheless, I bought an expensive replacement router, installed it. You don’t actually need the BBU and Openreach have stopped supplying them. It should clear within 24 hours or less, as the batteries charge up again. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. 40,000 per week), followed by 5. Not Available. That isn't surprising: you're not their customer. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. By then everyone in the UK will need to have moved to a Digital Phone Line. Broadband - indicates the ONT has a connection to the CityFibre equipment. Previously, Openreach was owned by BT. on ‎25-05-2021 17h28. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. It is carried over the BT 21CN optical core network and suitable Openreach access products. Wait until light turns green, or turns off completely. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Depending on your property, the cable will either run from underground or from a telegraph pole. Guaranteed upload and download speeds of 50Mbps (100Mbps option also available) 100% target availability SLA so you’re always connected. Unplugged and checked everything was still secure, everything was. Installing FTTP can take up to three hours. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. ClixRapidix. If you can describe which ONT you have, another forum member may be able to suggest an alternative power unit. Video- How to test your phone line and check your telephone equipment. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. The ONT will remain the property of Openreach in both installation scenarios. *Unthrottled, with Free Router & Installation. My Optical Light is flashing, has gone off or has gone red. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. g. CCTV Access. 16 per annum. If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Teardown of the battery backup unit used in FTTP installations. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. There is lots of "should" and "may" but limited hard information. Some 3 million customers have also been connected (up from 2. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. set deco to router mode. Generally, engineers can be quite flexible. Internal Work at defined ONT and Communications Provider router position • Fit the electrical socket to the wall. * Wide range 90-264 volt input for world use. ensure network is correctly handled during demolition. Try a new cable if needed. You. Start a chat with us to get yours. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Everything’s normal. Everything’s normal. ULTIMATE Member. Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with. #4. Long time reader first time poster. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. 1-2. If the problem can’t be fixed online you'll be able to arrange an engineer visit. After overheads, etc, you're closer to 2. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. I am looking at removing my OpenReach / BT ONT / ONU / PON and going straight into a. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. New MPF LLU connections have increased by 22p, from £24. set deco to router mode. Posted by a Superuser, not a Sky employee. Openreach work with the vendors to make sure they have custom firmware on their ONUs that works across OLT platforms (if they even multi-vendor this at all right now). Check physical connection at both ends of the cable between the Openreach fibre modem and hub. Try a new cable if needed. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The trial, conducted at an Openreach testing facility in Ipswich, aimed to determine whether the new type of passive optical network (PON), dubbed 25G PON, can work seamlessly. How we'll install your FTTP. Your ONT is connecting. It then feeds into the ONT in the same manner as it exits the MS. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. Only a single • Fit RJ45 modular boxes. Registered: ‎20-04-2016. It was established in 2006 following an agreement between BT and the UK's telecoms. (ezbend) is run in a continuous fault-free length to the alternative position. 0 Ratings Reply. have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 44 0 objA while ago it appeared to be very stuttery as you say. When mines was swapped out the engineer had to call wholesale to complete a registration process. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. This is so your engineer can secure their ladders and work safely. I’d have done it myself too but unfortunately changing the ONT appears to be a little more involved. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Learn about Full Fibre. I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. With some vendors using other manufacturers ONTs needs extra licences. Thats why it always makes me laugh when I see people buying ONT’s on places like eBay. Make sure the power cable is connected to your Hub and the power socket. But in return, providers must push FTTP wherever they can. Vertical Position This is the missing info, I know the screws. Check that the white fibre optic cable is fully connected to the ONT and is not damaged. e. New router deployed. They stipulate that the loft must be boarded so that at no point are you any closer to 2m from the edge of a board. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on 36mbps and 150mbps packages. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. Make sure the power cable is connected to your Hub and the power socket. Dimensions (H x W x D) (mm) 254 x 215 x 45 (Casing) – 89 x 82 x 25 (Nokia) – 90 x 82 x 25 (Huawei). Openreach will update the records and pass the fault back to check with End User to confirm Service. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. Sometimes they'll need to create new hole. Choose a category. PON solid green. If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. Registered: ‎30-07-2007. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. e. Replace the cover, sliding to the right to close. etc. Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. If any. 06-02-2021 6:01 PM. PON flashing / LOS off. Jun 7, 2022. However if Openreach is unable to update the records or the template was not used then the appointment will go. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. Los light red on ONT fttp. - RJ45 cable going from the white Openreach ONT box to your Sky router. Broadband and wi-fi. 18 May 2022 02:14 PM. Everything’s normal. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. BT landline help for help managing your account. Nokia fiber modems and ONTs are better than good. Get in touch if you'd like us to call. L2S in the handover exchange). **There are lower fault rates and speeds do not deteriorate over distance, future proofing Northern Ireland. Aspiring Contributor Mark as New;Hi. In the case of new build each 30 premises passed share 2. When the Tel and Pon lights have stopped flashing and are. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice. Find out what this means for you. Full Fibre (Fibre to the Home): Check your wiring and set-up. Usually your engineer will use the hole from your existing phone line. Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. starfire. Fix a problem. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. This is of the form of a name followed by @, a realm, a dot then a single digit number. appropriate Openreach access product if used to deliver the end to end 21CN Optical service. This is also known as the ONT (Optical Network Termination unit) and it’ll connect to the Openreach full fibre network. The ONT has power: Power: Off: There is no power to the ONT. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Please also take a look at the • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. 31-03-2018 4:12 PM - edited ‎31-03-2018 4:14 PM. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). if they want to do away with sky router and use deco in router mode. Hi there! We recently ordered Openreach FTTP through Cuckoo. speeds and latency), but is the most expensive broadband technology for broadband providers to install. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. Activate the batteries - pull the plastic tab away from the handset. Your ONT is connecting. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. Fix the unit back on the retaining screws and allow. At present, Openreach’s full fibre rollout. Openreach battery back-up unit. Ask for a different face plate with phone and RJ11 socket as above i. able to mount either ONT option. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. What to do There may be a. Openreach ONT enclosures. PON flashing and LOS off. etc. route overhead cable underground. Caged. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. 0 Gbps full fibre capability to my house. About BT. I set them up with their respective. Find useful FAQs to help you if you have a query about a broadband fault. Plusnet. BT is one of the UK's largest. No I haven't. 2. Check all cables are firmly plugged in. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. openreach fault tracker. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. Your ONT is connecting. Fantastically fast. Your ONT is working, your hub is connected, and you’re online. • Wavelength: used to transport the services delivered to the customer. Living in a rural area, not having a reliable internet connection made settling into a new home and accessing essential services tricky. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. The eero 6 is designed as a mesh networking system so you can. Hi, I purchased the Deco X20 this week mainly to enhance my WiFi signal throughout the house. It sound like the power unit has failed, there have been a few similar reports. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. The fault light on my Openreach Battery Backup Unit (BBU) is lit and will not go away. Once the ONT has been fitted, we connect it your wireless router. 01. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. 28K views 2 years ago Fault Fix / Diagnostics. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. You can't contact Openreach directly. Get our superfast unlimited fibre broadband. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. I believe it means the battery backup unit is low on battery. Then just follow our step-by-step guide to install your broadband yourself. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. 8Gbps on their Fibre-to-the-Premises lines. Had FTTP since 4th Aug and it’s been rock solid until this evening. I don't have the documentation to hand, but IIRC the ONT requres something like 7. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. Push Openreach to resolve the database / addressing issue then you should be able to order - this is the sticking point. The ONT has power: Power: Off: There is no power to the ONT. If you’re still having problems try restarting your device. We’ll remotely activate a port on the ONT. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. At present existing speed tests can be setup in. Fibre Voice Access. 04 Sep 2021 11:04 AM. How we'll install your FTTP. Your hub lights show what the hub is doing and if everything is working. Your ONT is working, your hub is connected, and you’re online. Dust is bad. Choose a topic. Posted in Broadband . Re: Ont power cable. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Yep. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. ) for where customers have multiple lines sharing IP. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2. Its lights should all glow a steady green. The Physical Infrastructure Access provides service providers with the opportunity of fibre installation in the access network via the incumbent operator’s ducts and poles. After a few more minutes the Power light should come on.